What Information We Hold and Why
When you open an account with cu999, we collect the details you submit during registration — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or request a withdrawal, our system logs
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the transaction reference, wallet number, and timestamp so we can verify the transfer and keep your account wallet accurate. We also collect device and session data — your browser type, IP address, and pages visited — to detect unusual login attempts and keep your account secure.
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If you contact our support team, we retain that conversation to resolve follow-up queries. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We
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retain account data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your data or ask us to delete it by writing to our support channel. Availability of our services
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depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.